Refund policy

30-Day Hair Product Return Policy

At Ava Mane Hair Co., we understand the importance of finding the perfect hair product. That's why we offer a 30-day return policy, which allows you to try on our products within the comfort of your home. Here's how it works:

Eligibility for Returns

To qualify for a return, please ensure that:

• You submit your return request within 30 days of receiving the item.
• The product is in the same condition as when you received it, meaning it has only been tried on and not worn beyond this.
• It retains the original tags and packaging.
• You provide the receipt or proof of purchase.

How to Initiate a Return

If you wish to return an item, please reach out to us at ava@avamanehairco.com. We will provide you with the return address and further instructions.

Return Process

Upon receiving your return, we will inspect the product to ensure it meets our return standards. If it does, we will process your refund and cover the shipping cost. However, if the product fails our inspection (for instance, if it’s been worn beyond trying on), we will send it back to you, and a refund will not be issued.

Damages and Issues

Please inspect your order upon reception. If you find the product defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

 

Exchanges

For an exchange, please return the original item, and once accepted, you can make a separate purchase for the new product.

 

Refunds

We will inform you once we’ve received and inspected your return. If the refund is approved, it will be processed within 10 business days to your original payment method. Please note, bank or credit card processing times may vary.

For any questions or concerns regarding our return policy, please contact us at ava@avamanehairco.com.